Authentic luxury, sourced with confidence.

1. What is LuxedHQ?

LuxedHQ is an independent personal shopping and luxury product sourcing service. We help clients access authentic designer footwear, fashion, fragrances, accessories, and rare finds from verified global retailers and trusted vendors.

We are not directly affiliated with any luxury brand.

2. Are all products authentic?

Yes — every item sourced by LuxedHQ is 100% original.

We only purchase from:

• Verified designer boutiques
• Authorized retailers
• Trusted, vetted vendors with a proven track record
• Retail stores that provide receipts and authenticity proof

No replicas. No counterfeits.

3. How do I place an order?

Send us a message with:

• Product name
• Size
• Color (optional)
• Delivery address

Once availability is confirmed, you’ll receive payment details. First to pay secures.

4. Do you offer returns or exchanges?

Because most luxury items are limited or one-size-available, we do not offer returns or exchanges unless:

• The wrong item was delivered, OR
• The item arrived damaged (must be reported immediately with video proof)

5. Do you accept Payment on Delivery?

No. Due to security and sourcing logistics, payment is required upfront.

6. What payment methods do you accept?

• Bank transfer
• Mobile/USSD transfer
• Payment links (for international clients)

We never request payment outside official LuxedHQ accounts.

7. How long does delivery take?

In-stock items:

• Lagos: Same-day or next-day
• Nationwide: 1–7 working days depending on location

Sourced / Pre-order items:

• Nigeria: 3–10 working days
• International: 7–14 working days

Delivery times can vary based on vendor availability and location.

8. Do you ship internationally?

Yes, LuxedHQ ships to most countries. Send your country + ZIP/postal code for a shipping estimate.

9. Can I pre-order items?

Yes. If your size or preferred item isn’t immediately available, we can source it. Some pre-orders require a deposit or full payment depending on the vendor.

10. What if my size is unavailable?

We will check our vendor network and notify you once your size is found. We also offer priority notifications for rare or in-demand sizes.

11. How does LuxedHQ verify authenticity?

We use a multi-step verification process:

• Receipts from original stores
• Product code verification
• Material & construction checks
• Packaging, stamping, and label inspection
• Serial numbers where applicable

Your peace of mind is guaranteed.

12. How do I contact LuxedHQ?

• Instagram: @luxedhq
• WhatsApp: (send the number you want to use)
• Email: hello@luxedhq.com

13. Disclaimer

LuxedHQ is an independent personal shopping and sourcing service. All products are original and purchased from verified retail stores and trusted vendors. We do not claim any official partnership or affiliation with designer brands.